Shipping policies

Shipping Policies

At Lagersmith we take pride in getting your products to your facility in a timely and efficient manner.  We will make every effort to make sure product(s) arrives in quality condition.  Based on the total quantity and product mix Lagersmiths logistics team will use their best judgement for shipping options, using UPS for parcel and LTL carriers for freight.

Damage Policy & Damage Claims

If product from Lagersmith arrives with significant damage DO NOT accept it, return the package to the carrier attempting delivery.  If the order is accepted, any damage must be documented with photos at the time of receiving, noted on the BOL, and communicated to both the carrier driver and Lagersmith Can Supply Co.  LTL Shipments arranged by the customer must process their own damage claims.  Lagersmith will file claims for damaged LTL Shipments arranged by Lagersmith.  All claims must be submitted to Lagersmith via [email protected] within 24 hours of arrival.   It is the responsibility of the customer to inspect all products at the time of delivery, any damages must be noted by the delivery person or a claim cannot be filed.  Shipping charges on returned product will be paid by the customer.  Due to the fragile nature of the items being shipped from Lagersmith up to 2% damage should be anticipated.

Returns

All sales are final, and Lagersmith does not offer any money back guarantees.  Once an order leaves the Lagersmith warehouse, returns will not be accepted unless damaged by Freight Carrier.  If damage occurs during transit customer must file a damage claim within 24 hours and must follow the DAMAGE POLICY & DAMAGE CLAIMS PROCESS.

Dunnage Requirements

No pallet deposits are assessed. Customer is responsible for all Dunnage (pallet, slip sheets and top frames) until it is picked up. Lagersmith will arrange pickup of the Dunnage from the packaging facility and cover freight charges. Customer will be charged for any missing or damaged pallets, top frames, and slip sheets.

Printed and Brite Can Shipments

Lagersmith does not recommend shipping less than a full truckload (FTL) of cans (25 pallets) due to the increased possibility of shifting/damages. Customers requesting less than a FTL of cans are assuming the risk of damaged cans. Up to 5% damage of cans is common during LTL shipping.